Privacy Policy
Last Revision: January, 2024
This legal text gives details about how we collect and process your personal information through the use of our website helptech24.com. By accessing or using HELPTECH24’s services, you agree to the terms outlined in this Privacy Policy.
1. ENTITY RESPONSIBLE FOR THE HANDLING:
- Contact details of the entity responsible: TECH ASSISTANCE LTD (HELPTECH24)
- Company Number: 15117735
- Registered Office: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ
- Telephone: +442039512951
- We have a Data Protection Officer, who you can contact via the following email address: dpo@helptech24.com
- TECH ASSISTANCE LTD, is the entity responsible for your data. (Hereafter we or our).
2. INFORMATION WE COLLECT
2.1 Personal Information
We may collect personal information that you provide directly, including:
- Identity details: name and surnames.
- Contact details: email and telephone.
2.2 Technical Information
We automatically collect technical information when you use our services, including:
- Internet Protocol address
- Device information (type, model, operating system)
- Browser type and version
We do not collect any information regarding special categories of personal information (those that reveal your ethnic or racial origin, political opinions, religious or philosophical convictions, trade union membership and information about your health, genetic or biometric data)
3. HOW WE USE YOUR INFORMATION
We use the collected information for the following purposes:
- Providing and maintaining our services
- Responding to customer support requests
- Sending service-related communications
- Improving and optimizing our services
4. INFORMATION SHARING AND DISCLOSURE
We may share your personal information in the following circumstances:
- With your consent
- To comply with legal obligations
- To protect our rights or prevent fraud
- Providers of services that provide systems administration and information technology services.
5. DATA SECURITY
We prioritize the security of your personal information. We implement industry-standard security measures to protect against unauthorized access, disclosure, alteration, and destruction.
6. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and customize content. You can control cookie preferences through your browser settings.
7. THIRD-PARTY LINKS
Our services may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review the privacy policies of those third parties.
8. YOUR RIGHTS
You have the right to:
- Access, update, or delete your personal information
- Object to processing or request data portability
- Withdraw consent for certain processing activities
9. CHILDREN'S PRIVACY
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
10. CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on our website.
11. CONTACT US
If you have questions or concerns about this Privacy Policy, please contact us at dpo@helptech24.com.
